Am I required to fill out a pet profile to purchase a bag of dog food?
No, but because our customized nutrition plans are based on the needs and circumstances of your unique pet, the best way to know what food to try is to fill out a pet profile and let our experts do all the work.
How often should I update my pet's profile?
Feel free to update your pet's profile or complete a new profile any time you notice a change in your pet, or at least once a year to make sure your pet is receiving the optimal nutrition plan for his or her needs.
What if my pet's condition changes and I think it might be time to try a different food or nutrition plan?
Congrats, you're on top of it! You can always fill out another profile at any time and see how our recommendation might change; however, just make sure you cancel your current EZ Ship before starting a new one so you don't end up with two! You can also email support@pawtree.com for customer service and they can make the switch for you.