What are the shipping rates?
How long does it take me to receive an order?
How do I qualify for free shipping?
Free shipping is a benefit available to all Paw Club members as long as they have 3 or more Qualifying Items in their EZ Ship order, and if food is on the order, it must not be $500.00 or more. Qualifying Items include anything except dog food or cat food (wet or dry). Excludes anything purchased with pawPoints.
Why isn't pet food considered one of the three qualifying items for free shipping?
We wish we could afford to offer free shipping on every pawTree shipment, but as you probably know, the cost of shipping pet food is very expensive because it is very heavy and dense. When we ship other products that are smaller and lighter weight in the same box along with the pet food it helps defray the cost of shipping the food and allows us to offer free shipping on the entire order, that includes free shipping on the food. The good news is that shipping a few additional items along with the food is also in the best interest of the pet. A pet will do fabulous on our food alone, but the results will be even better if they use our pet food along with some pawTreats, supplements, and/or pawPairings. So there you have it! It truly is a win win!