General Account Assistance
Commonly asked questions customers reach out for assistance with.
- Which recipe should I feed?
- How do I order a card
- How do I transfer money to my bank account
- What is my Website Link
- How do I log into my Back Office
- How do I download my App
- When do Commissions run
- How to access commissions (pawPay)
- I didn't receive all of my items (backorder)
- I didn't receive all my items (shorted by WRH)
- My order is damaged
- My order is lost
- When will my item come back in stock?
- An item I ordered is out of stock, now what?
- My order shows delivered but I don't have it!
- I ordered under the wrong person
- My coupon isn't working
- My coupon isn't working
- I forgot my coupon
- What shipping carrier do you use?
- When will my order ship?
- How do I check my order status?
- How much is shipping?
- How do I update my email address?
- What does invalid CVV mean
- What does Stolen Card mean?
- What does Invalid Card Number mean?
- What does suspected fraud mean?
- How do I track my order?
- How much does it cost for faster shipping?