How do I join the Paw Club?
Simply set up and maintain an EZ Ship and automatically you will be a member of the Paw Club and start receiving all of the Paw Club benefits. It's easy!
What happens if I cancel my EZ Ship?
You will not be considered as a member of the Paw Club until you place another EZ Ship order. Your existing Paw Point balance at the time of cancellation will also be forfeited.
Can I cancel at any time?
Yes. However we encourage you to stay on your EZ Ship for at least 3 cycles to give your pet the full benefit of our nutrition plan.
Do my Paw Points expire?
Your Paw Points will not expire as long as you remain an active Paw Club member. If your Paw Club EZ Ship is cancelled or doesn't ship at least every 120 days, you are no longer considered a Paw Club member and any unused points will be forfeited. You can reinstate as a Paw Club member simply by setting up another EZ Ship order but your points are not reinstated.
How can I track my Paw Points?
As a Paw Club member, when you log into the website you can view your Paw Point balance.
Why is the Paw Point value for business supplies and pro shop items in the back office not the same as the point value for consumer items?
In order to help our petPros afford the business supplies and pro shop items, we have not marked up these items for retail sales or commissionable sales. Since they are not marked up to sell, it means we can't offer the same point value for redemption.
Do I have to pay a fee to be in the Paw Club?
There is no fee to join, you are considered an active member and will receive all of the benefits as long as you have an active EZ Ship.
How long does my membership last?
You will be considered an active member as long as you have an active EZ Ship.
Do I receive discounted shipping on all orders?
Yes, you will receive discounted shipping on all orders.
How do I qualify for free shipping?
Free shipping is a benefit available to all Paw Club members as long as they have 3 or more Qualifying Items in their EZ Ship order (beds and bowls are not eligible for free shipping). Qualifying Items include anything except dog food or cat food (wet or dry). Free Shipping Excludes Alaska, Hawaii and pawPoint Redemption orders.
Do I have to be a petPro to be in the Paw Club?
Nope. Both Customers and petPros are eligible to be Paw Club members.
What items can I use my Paw Points to purchase?
For every 100 Paw Points earned, you receive a $7 credit to apply any item in the shopping area. In addition, petPros can use Paw Points to buy items in the Pro Shop. (point redemption value is less for Pro Shop items.)