What if I have too much or too little pet food or other EZ Ship items?
Simply go online and modify your future order to speed up or slow down your EZ Ship cycle. You have complete control over the frequency of your deliveries-you can set up the EZ Ship cycle between 20-120 days. Find the right cycle that's right for you and your pet. Your nutrition plan is customized, why should you expect any less from your EZ Ship?!
What if one item in my EZ Ship package is lasting longer than the others and I have too much of that one item?
Simply go online and skip that item on your next order. After it gets skipped, it automatically gets added back on your next EZ Ship cycle so you won't miss a beat.
How long does my order take to process and ship?
It typically takes 1-2 business days to process your order and then it will take approximately 5-7 days for the item to get to your place of residence, depending on where you live in the US.
What if I no longer want one of the items in my EZ Ship package, but I want to continue the other items or even add something else?
Simply go online and delete that item from your EZ Ship package, and add any other item you'd like to include. It's simple!
I want to deactivate my EZ Ship order, how do I do that?
You can do it yourself online or you can contact the home office at support@pawtree.com or give us a call at 855-940-5234 at any time if you need help or need to cancel.